FAQ

Deposit and withdrawal

Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Jan 15, 202539
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Oct 4, 2024539
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Jan 17, 2025163
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jan 9, 202518,193
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Oct 9, 20241,394
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Oct 20, 2024274
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Jan 9, 2025166
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Jan 23, 202571
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Jan 9, 202558
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Jan 9, 20252,633
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Jan 15, 202556
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20244,696
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Jan 15, 2025105
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Jan 13, 2025211
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Jan 14, 202515,062

1

Showing 1-15 of 51 articles